Senior Homeownership
Preservation Project
(SHOPP)

844-432-6467

Are you a Reverse Mortgage (HECM) borrower struggling with property tax and insurance expenses or other issues related to your HECM? HOPE counselors may be able to help you!

HOPE assists Reverse Mortgage (HECM) borrowers who are struggling to meet the requirements of their HECM mortgages, including property taxes, insurance, maintenance, and occupancy issues. We also assist families who are dealing with issues related to resolving a HECM loan after the death or move of a family member who had a reverse mortgage.

HOPE’s HUD-certified HECM counselors will:

• Provide individual phone counseling for borrowers
• Provide budget counseling
• Contact and negotiate with mortgage servicers to help resolve the problem
• Provide borrowers with appropriate referrals to help

These services are offered free of charge to HECM borrowers and their families.

HOPE is a HUD-certified housing counseling agency.  Since 2011, our counselors have provided tax and insurance default counseling for approximately 2,500 HECM borrowers nationwide who were in default and at risk of foreclosure.