It was our pleasure to speak to such a sweet, knowledgeable individual as yourself. You were absolutely excellent and caring. We learned so much from you and the documents you sent us are so full of information. It was our wise choice to pick HOPE for our counseling, why go anywhere else when they have all the answers and wonderful personnel.
“I enjoyed meeting with you, and I could tell you have so much knowledge of the reverse mortgage system, and a big heart too!”
“Your knowledge and expertise, and especially your patience in making sure we understood what we needed to understand is something that made a scary endeavor easy.”
As I made the decision to pursue a reverse mortgage, I knew that counseling was required. My initial attitude towards the counseling was not unlike my requirement for continuing legal education – a necessary evil to be tolerated. …. But what I didn’t appreciate is the “art of the deal” that Stacy lead me to consider. She advised me to shop around, and the results were amazing – and overwhelming. [With her help,] I was able to analyze with a sharper eye the quotes and to choose with some level of confidence the quote that best suited my purposes.
“This is a major, emotional decision. We really need people like you to talk with.”
“You’ve done a marvelous job. The detailed information that you sent was extremely helpful.”
“You’ve made this a really comfortable and enjoyable experience.”
“You’re so good at explaining things — so kind and so patient.”
“You were very clear and it helped so much.”